Thank you for choosing hekiston.store to purchase your outdoor gear. We are committed to ensuring your satisfaction with your purchase. Here is our return policy:
- Return Conditions
Customers can request a return within 30 days of receiving the item.
Returned items must be in their original condition, unused, undamaged, and with their original tags and packaging.
- Return Process
Please contact our customer service team by email, explaining the reason for the return and providing your order number.
Our customer service team will provide you with return authorization and detailed return procedures.
After receiving authorization, please pack the item properly and return it to us via the designated courier service.
Address: 9111 44TH DR NE APT 2, MARYSVILLE, WA 98270
- Refund
Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5-10 business days.
The refund will be returned via the original payment method and may be delayed depending on your bank’s processing time.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the buyer’s responsibility, unless the return is due to a product defect or quality issue.
- Quality Issues: If you receive a product with quality problems or damage, please contact customer service within 24 hours of receipt. We will arrange a replacement or a full refund.
If you have any questions about our return policy, please feel free to contact our customer service team. We will be happy to assist you.
